Services & Engagement Tiers

TIER 1:
SYSTEMS DIAGNOSTIC
& ROADMAP


$2,450 – $2,950 + GST |
2-Week Fixed Scope

📥 Scope & Deliverables Matrix (2-Week Audit)

PhaseActivityDeliverable
Week 1: Discovery• 60-min Kickoff with Founder/GM/CEO

• 3 x 30-min key staff process interviews

• Digital tool & software stack audit		Operational Friction Inventory
(Log of redundancies, key-person risks, & manual workarounds)
Week 2: Evaluation• Mapping 2–3 core operational workflows

• Identification of handover drop-offs

• Scoping 90-day fix sequence		Visual Workflow & Bottleneck Map
Wrap-Up• Executive presentation & Q&AFinal PDF Roadmap &
60-Min Debrief

🎯 Who This Is Perfect For

  • Businesses with 5 to 30 employees experiencing growing pains.
  • Founders who feel like the “default firefighter” for daily operational issues.
  • Teams using fragmented spreadsheets, sticky notes, and loose emails to manage core jobs.

🚫 What Is Out of Scope

To keep this project fast, affordable, and focused, the following are handled in Tier 2 (Core Operating Systems):

  • Building or writing full SOP manuals/ systems from scratch.
  • Migrating or setting up new software tools.
  • Hands-on staff training and implementation coaching.
BOOK YOUR
SYSTEMS DIAGNOSTIC

TIER 2: CORE OPERATING SYSTEMS

$5,500 – $7,500 + GST |
4 to 6-Week Fixed Scope

📥 Scope & Deliverables Matrix (4–6 Week Build)

PhaseActivityDeliverable
Phase 1: Workflow Mapping• Detailed workflow mapping across key departments

• Identification of redundant handovers & bottlenecks		Master Operational Process Map
Phase 2: Build & SOPs• Standardising critical tasks into clean, visual SOPs

• Centralising document/ record templates into one accessible repository		Centralised Operations Hub & Visual SOP Library
Phase 3: Embedding• Team walkthroughs and role-based training

• 30-day post-launch review to tweak and refine friction points		Trained Team & Operational Handover Complete

🎯 Who This Is Perfect For

  • Companies scaling beyond 10+ employees where information lives “inside people’s heads.”
  • Businesses struggling with inconsistent output, client handover errors, or double handling.
  • Owners preparing their business for sale or delegation to a Management Team.

🚫 What Is Out of Scope

To keep this project focused and on schedule, the following are handled separately:

  • Writing technical code or building custom software from scratch.
  • Third-party ISO audit management (handled in Tier 3).
BOOK YOUR
CORE SYSTEMS BUILD

TIER 3: ISO 9001 & COMPLIANCE FRAMEWORKS

$8,500 – $12,500 + GST | 8 to 12-Week Turnkey Engagement

📥 Scope & Deliverables Matrix (8–12 Week Engagement)

PhaseActivityDeliverable
Phase 1: Gap Analysis & Context• ISO 9001:2015 Gap Analysis against daily operations

• Scope definition, Quality Policy, & Risk Matrix creation		ISO Gap Analysis Report & Implementation Plan
Phase 2: Lean QMS Build• Document control setup, registers, and process mapping

• Training key staff on internal quality obligations		Audit-Ready Quality Management System (QMS)
Phase 3: Audit Readiness• Full pre-certification Internal Audit & Management Review

• Side-by-side support during Stage 1 & Stage 2 External Certification Audits		Completed Internal Audit & Audit Readiness Sign-Off

⭐⭐⭐⭐⭐ 5.0 Google Review
“Working alongside Faieka during the development and certification of APD’s ISO 9001 Quality Management System was a great experience. Faieka’s leadership and expertise were pivotal in engaging staff and embedding the system into day-to-day operations. I would highly recommend Faieka and Actum to any organisation looking to establish, improve, or maintain an ISO management system.”

– Martin Michaells, Director, MM Consulting

🎯 Who This Is Perfect For

  • Businesses bidding on major government, commercial, or enterprise tenders requiring ISO certification.
  • Companies with an existing QMS that feels overly complex, bureaucratic, or ignored by staff.
  • Organisations & teams preparing for an upcoming annual surveillance or re-certification audit.

🚫 What Is Out of Scope

To keep pricing transparent and scope clear, the following are handled independently:

  • External certification body audit fees (e.g., direct invoicing from Citation Certification, SAI Global or Telarc).
  • Legal or regulatory compliance representation outside quality framework standards.
SCHEDULE ISO
CONSULTATION

🎯 Who This Is Perfect For

  • Organizations preparing for their annual surveillance or re-certification audit.
  • Businesses bidding on major government, commercial, or enterprise tenders requiring ISO certification.
  • Companies with existing QMS documentation that feels overly complex, bureaucratic, or ignored by staff.

🚫 What Is Out of Scope

  • External certification body audit fees (e.g., Citation Certification, SAI Global, Telarc direct invoicing).
  • Legal or regulatory compliance representation outside quality framework standards.
  • Reactive Compliance (The “Old” Way)
  • Dusty folders and manual spreadsheets.
  • Panic-driven “box-ticking” before an audit.
  • High risk of human error and data loss.
  • Admin-heavy and time-consuming.
  • Strategic Governance (The Actum Way)
  • Automated, API-driven digital workflows.
  • A continuous “Culture of Evidence.”
  • Engineered systems that protect your funding.
  • Executive-led and architecturally sound.
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